1. General Principles
Hexa is designed to help users collaborate, communicate, and sell more effectively. To protect that purpose, you agree to:
Use the platform in good faith
Comply with all local, national, and international laws
Treat others with professionalism and respect
Use AI features responsibly
2. Prohibited Uses
You may not use Hexa to:
a. Violate Laws or Regulations
Including but not limited to:
Data privacy laws (e.g., GDPR, CCPA)
Export control laws
Anti-spam regulations (e.g., CAN-SPAM, CASL)
b. Harm Others
You must not:
Harass, threaten, defame, or abuse any person or group
Post, transmit, or store content that is hateful, discriminatory, or violent
Impersonate another individual or organization in a misleading way
c. Abuse the Platform
You may not:
Probe, scan, or test the vulnerability of any Hexa system
Use automated tools (bots, scrapers) to extract data
Attempt to bypass rate limits or access controls
Upload malware, viruses, or malicious code
Interfere with or disrupt the experience of other users
d. Misuse AI or Automation
You must not use Hexa’s AI features to:
Generate harmful, offensive, or illegal content
Falsely impersonate someone else in writing
Circumvent human review in sensitive situations
Train external models or products using Hexa outputs or data
e. Violate Intellectual Property
You may not:
Infringe on copyrights, trademarks, or other intellectual property rights
Share or distribute content you don’t have the right to use
Use Hexa-generated content to falsely claim ownership or authorship
3. Excessive Use or Abuse of Resources
We monitor usage to ensure a fair and stable experience for all customers.
You may not:
Create bulk automated accounts
Attempt to mine, re-sell, or bulk-archive data
Intentionally degrade system performance
Reasonable limits will be enforced per your plan tier. Excessive usage may trigger throttling, rate-limiting, or review.
4. Reporting Violations
If you believe someone is violating this AUP or abusing Hexa, report it to us at:
📧 security@hexa.so
We investigate all reports seriously and confidentially.
5. Enforcement
Violations of this AUP may result in:
Warnings
Feature restrictions
Temporary or permanent suspension of access
Legal reporting (in the case of serious harm or illegality)
Hexa reserves the right to take appropriate action based on the severity of the offense.
6. Changes to This Policy
We may revise this AUP from time to time. Material changes will be reflected on this page with an updated “Effective Date” and notification via the platform if required.