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The Cost of Complexity: Why Simpler Software Wins in Sales

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Jenna Marks

Jul 7, 2025

Summary

Software doesn’t fail because it lacks features — it fails because people stop using it. In this post, I share why simplicity became a non-negotiable design principle at Hexa, how we avoid overbuilding, and why clean, focused tools are the future of sales tech.

Summary

Software doesn’t fail because it lacks features — it fails because people stop using it. In this post, I share why simplicity became a non-negotiable design principle at Hexa, how we avoid overbuilding, and why clean, focused tools are the future of sales tech.

Complexity creeps in fast

Every product starts simple. Then the roadmap grows. A feature gets built for one customer. Another for a big logo. Someone requests customization, so you add a toggle.

Before you know it, the app that used to feel light and focused now needs a user manual.

Sales reps don’t have time to learn. They need software that works the way they work — fast, predictable, invisible.

What simple looks like in real sales software

Simplicity doesn’t mean fewer features. It means:

  • Fewer things on screen at once

  • Only showing what’s relevant in the moment

  • Automating what can be predicted

  • Writing in plain language, not CRM jargon

  • Eliminating steps — not just tracking them

When a rep sees only what they need (and nothing else), they trust the tool. And when they trust the tool, they use it consistently — which creates better data, better insight, and better decisions.

How we apply this at Hexa

Every time we design a feature, we ask:

  • Can this decision be made for the user?

  • Can we remove a step or make it automatic?

  • What’s the minimum UI that still gives full clarity?

That’s why Hexa auto-generates summaries, scores deal health without dropdowns, and collapses busy UI until it’s needed. It’s not about fewer features — it’s about fewer interruptions.

Final Thought

The best sales software doesn’t just work — it stays out of the way. Teams don’t need dashboards. They need momentum. And momentum dies when software slows you down.

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Try it free. No contracts, no credit card. Just results, from day one.

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  • Cancel anytime, no risk

  • 97% user retention after 30 days